Contact support
Reach a human. What to include so we can actually help.
Email us
ai@itgeeks.comAidvio is operated by IT Geeks. We answer during business hours, Monday to Friday.
What to include
The fastest tickets to resolve are the ones that arrive with:
- Your store domain (
your-store.myshopify.com). - The product ID, if the problem is about a specific product.
- What you expected to happen, and what happened instead.
- Whether you have already tried the relevant troubleshooting step.
If you applied something by mistake
Do not wait for us — undo it first. Undo is immediate and restores the exact previous values. Then get in touch if you want to understand what happened.
Security and privacy
To report a security issue, or to make a data access, export or deletion request, email the same address with SECURITY or DATA REQUEST in the subject line. We respond to privacy requests within 30 days.
See privacy for what we hold and for how long.